This is how Helpdesk helps you from morning till evening.
Tickets with priorities
Threaded conversations
SLA monitoring
CRM integration
what it can do
6
Tickets with priorities
Every customer request gets a ticket with priority, category and responsible agent.
Threaded conversations
Public replies for the customer and internal notes for the team — in one thread.
SLA monitoring
Track response time and know when a service level agreement is at risk of being breached.
CRM integration
Every ticket shows the customer's full history from the CRM module.
Escalation from Pokec chat
A live chat conversation becomes a helpdesk ticket with one click.
Email notifications
The customer receives an email on every ticket status change. Automatically, without manual sending.
Everything included
6
Customer support included:
Tickets with priorities and categories
Threaded customer communication
SLA deadlines and tracking
Ticket to task in one click
Pokec web chat integration
Tickets separated per company (multicompany)
who it's for
Helpdesk module is for companies that want customer support organised and measurable. Need different SLA rules or a custom escalation step? We can build it to order.
